Communicate better – generate added value!

Learning Objectives

The aim is to strengthen participants’ communication skills so that they can communicate confidently, empathically and in a solution-oriented manner. This enables them to build better relationships, avoid conflicts and achieve better results.

Course Content

1. Participants learn what cooperative communication is all about and how it is used in everyday working life.
2. They optimize their dialog behavior to achieve win-win results.
3. They analyze their communication style and develop more constructive approaches.
4. They recognize destructive patterns of behaviour and use this knowledge to resolve conflicts.
5. They apply cooperative negotiation techniques.
6. They train to communicate their arguments convincingly.
7. They broaden their perspective and generate new options for action.
8. They promote their personal development through reflective communication.

Skills Acquired

Participants gain more confidence in argumentation, react more calmly in difficult situations and improve their communication skills for professional and private challenges.