Selling effectively on the phone

Learning Objectives

The aim is to strengthen sales-oriented and communicative skills in telephone customer contact – for more confidence, professionalism and sales effectiveness.

Course Content

1. Participants develop a better awareness of their communication and its effect on customers.
2. You will recognize linguistic traps and learn how to deal with signal words and rhetorical no-gos.
3. They strengthen their skills in dealing with complaints through concrete standards for typical cases.
4. They are encouraged and trained in cross-selling and outbound initiatives.
5. You will learn tools for active selling on the telephone.
6. The training combines group workshops with individual workplace coaching for maximum practical relevance.

Skills Acquired

Participants gain confidence in customer contact, recognize rhetorical pitfalls, increase their closing power and deal confidently with complaints – even in stressful situations.