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Conflict management
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Conflict Management Training

Strategies for Constructive Dialogue, Effective De-escalation, and Sustainable Solutions

Conflict training with m&k

Conflicts are an integral part of everyday work life. The decisive factor is how we handle them. Our conflict management training equips you with the skills to navigate challenging situations confidently and constructively. We combine proven methods with practical approaches – individually adapted to your challenges.

Effective conflict resolution is more than just skills: it requires attitude, clarity and the ability to engage in dialog. This is exactly what we work on together with your employees.

Why Choose Our Conflict Management Training?

  • Training with depth and practical relevance
    Techniques learned can be used immediately in everyday life – with a lasting effect
  • Scalable and customized
    For individual managers or entire teams – on-site or virtual
  • Strengthening dialog and relationship skills
    For cooperative cooperation – even in challenging situations
Zwei Frauen lächeln in die Kamera – eine mit langen braunen Haaren, gemustertem Hemd und Jeans, die andere mit kurzen grauen Haaren und gestreiftem Hemd – vor einem Hintergrund mit überlappenden grünen und blaugrünen Kreisen und machen Werbung für „Weiterbildung für Führung und Kommunikation“.

Advancing Together Through Conflict Management Training

Conflicts cost time, energy – and often also trust. Our training courses and seminars show how managers and teams can recognize conflicts at an early stage, address them constructively and develop viable solutions. The focus is on inner attitude, clarity in dialog and methods for productive cooperation.

Whether difficult one-to-one discussions or complex group dynamics: We provide confidence in dealing with tension – for more effectiveness and less friction in everyday working life.

Mastering conflicts with confidence

Illustration of a man and a woman walking apart on a green background with two overlapping circles, each person walking within their own circle, with shadows cast beneath them.

Creating clarity in communication

Three people walk apart on a green background, each within their own overlapping colored circles, illustrating social distancing or personal space. Their long shadows extend behind them.

Improve team communication under pressure

  • Conversational capacity
    The ability to remain constructive in a conversation – especially when things get difficult.
  • Agile moderation
    Confident discussion management and moderation in agile, often conflict-ridden processes.
A person with long hair, wearing a blue jacket and backpack, walks alone within a large green circle on a light green background, casting a shadow behind them. The image is minimalistic and taken from above.

Situational leadership in conflict situations

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Learning formats

Scalable. Flexible. Hybrid. Our learning formats adapt to your teams, technologies and development goals – whether digital, face-to-face or combined.

Live Online Training

Virtual classroom training – interactive and lively via your preferred conference tool.

eLearning on Demand

Asynchronous self-learning via Blanchard Exchange or the customer’s own LMS – available at any time.

Classroom training

Classic group training with direct exchange in the seminar room.

Coaching (face-to-face or virtual)

Intensive 1:1 learning – individual, event-related and possible in person or digitally.

Interactive webinar

Live training format with a high number of participants and direct involvement.

To the learning formats

Development programs – complete learning journeys

Learning journeys are more than just training courses. They are strategically designed development paths that enable employees and managers to anchor new patterns of thought and action step by step.

With our modular programs, we design learning processes that are precisely tailored to your corporate goals and target groups – whether compact or over several months, in person, digitally or hybrid.

Your advantages

  • Customized development: Individual learning content – perfectly tailored to your roles, challenges and goals.
  • Sustainable anchoring of knowledge: didactically well thought-out learning architecture with various formats for effective and long-term learning.
  • Flexible further training: Time-efficient, scalable and can be integrated directly into everyday working life – whether for individuals or entire teams.

To the project examples

Your consulting team

Whether for teams, managers or across divisions: we support you in systematically anchoring conflict competence in your organization.

To the team

Eine Frau mit kurzen braunen Haaren, einer blauen Bluse und einem dunklen Blazer steht lächelnd in einem gut beleuchteten Flur mit Kunstwerken und Fotos an den Wänden.

Tanja Faßbinder

Head of HR
Jaqui Mackedanz

Jaqui Mackedanz

L&D Specialist
Eine selbstbewusste Frau, Nina Müller, mit kurzen blonden Haaren und schwarzer Brille steht drinnen, trägt ein schwarzes kurzärmeliges Hemd mit Knöpfen und eine schwarze Hose, lächelt leicht und hat die Hände in den Taschen.

Nina Müller

Senior L&D Consultant
Jaqui Mackedanz
Eine selbstbewusste Frau, Nina Müller, mit kurzen blonden Haaren und schwarzer Brille steht drinnen, trägt ein schwarzes kurzärmeliges Hemd mit Knöpfen und eine schwarze Hose, lächelt leicht und hat die Hände in den Taschen.
Eine Frau mit kurzen braunen Haaren, einer blauen Bluse und einem dunklen Blazer steht lächelnd in einem gut beleuchteten Flur mit Kunstwerken und Fotos an den Wänden.
The conflict itself is not the problem – it’s how we deal with it. – Marshall B. Rosenberg

Information and news on the topic of conflict resolution

Helpful articles, videos and tools

All Posts

Jaqui Mackedanz, eine Frau mit langem, welligem blondem Haar, die einen braunen Blazer über einem schwarzen Spitzentop trägt, steht vor überlappenden blauen und grünen Kreisgrafiken.

Jaqui Mackedanz
L&D Specialist
info@menschundkommunikation.de
+49 (89) 41 61 37 800

Contact us

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FAQs – frequently asked questions

Conflict training is targeted training to improve individual and team-related conflict competence. It teaches methods and tools for recognizing conflicts at an early stage, addressing them constructively and resolving them sustainably – especially in a professional context.

Professional conflict training covers topics such as

  • Causes and dynamics of conflicts
  • Conducting conversations in critical situations
  • De-escalation techniques
  • Change of perspective and empathy
  • Dealing with difficult personalities
  • Conflict styles and their effect
  • Self-reflection and attitude in conflicts

It depends on the format. m&k offers compact 1-2-day workshops, multi-part learning journeys with virtual transfer phases and accompanying coaching. Tailor-made programs are also possible – depending on requirements and target group.

Managers shape the culture of conflict in the company. Managers who ignore conflicts or address them incorrectly risk tensions in the team, demotivation and loss of performance. Professional conflict resolution training strengthens your role as a moderator, mediator and role model.

Conflict training is useful for managers, project managers and teams – especially in companies where collaboration, change processes or hierarchical transitions regularly lead to tensions. Employees in communications, HR or with customer contact also benefit greatly.

m&k’s training courses combine sound theory with practical exercises, case work, role plays, peer consulting and individual coaching. The focus is on real situations from everyday working life – for maximum transferability and lasting impact.

Communication training strengthens general conversation and expression skills. Conflict training goes one step further: it focuses on challenging, often emotionally charged conversational situations and shows how conflicts can be dealt with actively, fairly and in a solution-oriented manner.

Yes – m&k also offers digital formats for conflict resolution. These trainings are interactive and include virtual group exercises, breakout sessions and digital tools for reflection and transfer assurance.

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